{"id":597,"date":"2025-03-22T15:35:26","date_gmt":"2025-03-22T15:35:26","guid":{"rendered":"https:\/\/kessemarkt.com\/?page_id=597"},"modified":"2025-04-12T10:34:45","modified_gmt":"2025-04-12T10:34:45","slug":"order-returns","status":"publish","type":"page","link":"https:\/\/kessemarkt.com\/?page_id=597","title":{"rendered":"Order &#038; Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd04<\/strong><strong> Returns & Refunds Policy \u2013 KesseMarkt<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>KesseMarkt<\/strong>, we want you to shop with confidence. If you\u2019re not satisfied with your purchase, we\u2019re here to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Eligibility for Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a <strong>damaged<\/strong>, <strong>defective<\/strong>, or <strong>wrong item<\/strong>.<\/li>\n\n\n\n<li>The item delivered does not match the description or image.<\/li>\n\n\n\n<li>You change your mind within <strong>24 hours<\/strong> of delivery (applies only to unused, unopened items).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u23f1\ufe0f Return Window<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must request a return <strong>within 24 hours<\/strong> of receiving the item.<\/li>\n\n\n\n<li>For change-of-mind returns, the item must be <strong>unopened, unused, and in original packaging<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce6<\/strong><strong> Items Not Eligible for Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable goods (e.g., food, flowers).<\/li>\n\n\n\n<li>Personal care items (e.g., creams, toothbrushes).<\/li>\n\n\n\n<li>Innerwear or hygiene-related products.<\/li>\n\n\n\n<li>Sale\/discounted items marked \u201cnon-refundable\u201d.<\/li>\n\n\n\n<li>Items returned after the return window.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd01<\/strong><strong> How to Return an Item<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contact our Support Team<\/strong> via WhatsApp or Email: within <strong>24 hours<\/strong>\n<ul class=\"wp-block-list\">\n<li>WhatsApp: <strong>+233 548110982<\/strong><\/li>\n\n\n\n<li>Email: <strong><a href=\"mailto:info@kessemarkt.com\">info@kessemarkt.com<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Your <strong>Order Number<\/strong><\/li>\n\n\n\n<li>A <strong>clear photo or video<\/strong> of the item (for damaged\/wrong items)<\/li>\n\n\n\n<li>Reason for return \u2013 see section 3 (<strong>return window<\/strong>)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Our team will guide you through the return or pickup process.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udcb5<\/strong><strong> Refunds<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued <strong>after we receive and inspect<\/strong> the returned item.<\/li>\n\n\n\n<li>You\u2019ll be refunded via <strong>Mobile Money<\/strong> or your original payment method within <strong>1\u20133 business days<\/strong>.<\/li>\n\n\n\n<li>Delivery fees are <strong>non-refundable<\/strong> unless the return is due to our error.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd01<\/strong><strong> Exchanges<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If available, we can replace your item with a new one instead of issuing a refund.<\/li>\n\n\n\n<li>Exchanges are processed within <strong>2\u20134 days<\/strong> after approval.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udef5<\/strong><strong> Return Pickup<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re in Kumasi, we can arrange for our <strong>KesseGo riders<\/strong> to pick up your return. Pickup charges may apply for change-of-mind returns.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\ude4c<\/strong><strong> Need Help?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re always here to assist you.<br>Contact us anytime on WhatsApp or at <strong><a href=\"mailto:support@kessemarkt.com\">support@kessemarkt.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd04 Returns &#038; Refunds Policy \u2013 KesseMarkt At KesseMarkt, we want you to shop with confidence. If you\u2019re not satisfied with your purchase, we\u2019re here to help. \u2705 Eligibility for Returns You may request a return if: \u23f1\ufe0f Return Window \ud83d\udce6 Items Not Eligible for Return \ud83d\udd01 How to Return an Item \ud83d\udcb5 Refunds \ud83d\udd01 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_crdt_document":"","pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-597","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages\/597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=597"}],"version-history":[{"count":5,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages\/597\/revisions"}],"predecessor-version":[{"id":1417,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages\/597\/revisions\/1417"}],"wp:attachment":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}