{"id":597,"date":"2025-03-22T15:35:26","date_gmt":"2025-03-22T15:35:26","guid":{"rendered":"https:\/\/kessemarkt.com\/?page_id=597"},"modified":"2025-04-12T10:34:45","modified_gmt":"2025-04-12T10:34:45","slug":"order-returns","status":"publish","type":"page","link":"https:\/\/kessemarkt.com\/?page_id=597","title":{"rendered":"Order &#038; Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd04<\/strong><strong> Returns &amp; Refunds Policy \u2013 KesseMarkt<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>KesseMarkt<\/strong>, we want you to shop with confidence. If you&#8217;re not satisfied with your purchase, we\u2019re here to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2705<\/strong><strong> Eligibility for Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a <strong>damaged<\/strong>, <strong>defective<\/strong>, or <strong>wrong item<\/strong>.<\/li>\n\n\n\n<li>The item delivered does not match the description or image.<\/li>\n\n\n\n<li>You change your mind within <strong>24 hours<\/strong> of delivery (applies only to unused, unopened items).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u23f1\ufe0f Return Window<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must request a return <strong>within 24 hours<\/strong> of receiving the item.<\/li>\n\n\n\n<li>For change-of-mind returns, the item must be <strong>unopened, unused, and in original packaging<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce6<\/strong><strong> Items Not Eligible for Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable goods (e.g., food, flowers).<\/li>\n\n\n\n<li>Personal care items (e.g., creams, toothbrushes).<\/li>\n\n\n\n<li>Innerwear or hygiene-related products.<\/li>\n\n\n\n<li>Sale\/discounted items marked &#8220;non-refundable&#8221;.<\/li>\n\n\n\n<li>Items returned after the return window.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd01<\/strong><strong> How to Return an Item<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contact our Support Team<\/strong> via WhatsApp or Email: within <strong>24 hours<\/strong>\n<ul class=\"wp-block-list\">\n<li>WhatsApp: <strong>+233 548110982<\/strong><\/li>\n\n\n\n<li>Email: <strong><a href=\"mailto:info@kessemarkt.com\">info@kessemarkt.com<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Your <strong>Order Number<\/strong><\/li>\n\n\n\n<li>A <strong>clear photo or video<\/strong> of the item (for damaged\/wrong items)<\/li>\n\n\n\n<li>Reason for return \u2013 see section 3 (<strong>return window<\/strong>)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Our team will guide you through the return or pickup process.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udcb5<\/strong><strong> Refunds<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued <strong>after we receive and inspect<\/strong> the returned item.<\/li>\n\n\n\n<li>You\u2019ll be refunded via <strong>Mobile Money<\/strong> or your original payment method within <strong>1\u20133 business days<\/strong>.<\/li>\n\n\n\n<li>Delivery fees are <strong>non-refundable<\/strong> unless the return is due to our error.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udd01<\/strong><strong> Exchanges<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If available, we can replace your item with a new one instead of issuing a refund.<\/li>\n\n\n\n<li>Exchanges are processed within <strong>2\u20134 days<\/strong> after approval.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udef5<\/strong><strong> Return Pickup<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;re in Kumasi, we can arrange for our <strong>KesseGo riders<\/strong> to pick up your return. Pickup charges may apply for change-of-mind returns.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\ude4c<\/strong><strong> Need Help?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re always here to assist you.<br>Contact us anytime on WhatsApp or at <strong><a href=\"mailto:support@kessemarkt.com\">support@kessemarkt.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd04 Returns &amp; Refunds Policy \u2013 KesseMarkt At KesseMarkt, we want you to shop with confidence. If you&#8217;re not satisfied with your purchase, we\u2019re here to help. \u2705 Eligibility for Returns You may request a return if: \u23f1\ufe0f Return Window \ud83d\udce6 Items Not Eligible for Return \ud83d\udd01 How to Return an Item \ud83d\udcb5 Refunds \ud83d\udd01 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_crdt_document":"","pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-597","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages\/597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=597"}],"version-history":[{"count":5,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages\/597\/revisions"}],"predecessor-version":[{"id":1417,"href":"https:\/\/kessemarkt.com\/index.php?rest_route=\/wp\/v2\/pages\/597\/revisions\/1417"}],"wp:attachment":[{"href":"https:\/\/kessemarkt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}