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❓ Frequently Asked Questions (FAQs) – KesseMarkt
Answers to the most common questions from our customers.
🛍️ How do I place an order?
Browse products, add to cart, and complete checkout. You’ll receive a confirmation once done.
📱 Do I need an account to order?
No, but creating an account helps you track orders and shop faster in the future.
💳 What payment methods do you accept?
We accept Mobile Money (MTN, Vodafone, AirtelTigo) and Credit cards (Master and Visa ).
🚚 How much is delivery within Kumasi?
Delivery within Kumasi is up to GHS 20 using our KesseGo delivery service. Beyound kumasi is base on your location at the checkout .
⏱️ How long does delivery take?
Express order arrives with 24 hours Normal orders arrive in kumasi within 24 hours and Other areas take 2–4 working days.
📦 What if I receive a damaged or wrong item?
Contact us within 24 hours with a photo. We'll arrange a return or replacement.
🔁 Can I return an item I changed my mind about?
Yes, within 24 hours if the item is unused and in original packaging.
💸 How long does a refund take?
Refunds are processed within 1–3 working days after return approval.
📞 How can I contact support?
WhatsApp: +233 548110982
Email: support@kessemarkt.com